Contact Us and Response Times
How to reach us, how quickly we'll get back to you, and what to do when it can't wait.
When You'll Hear From Us
- Administrative requests and general questionsWithin 48 business hours
- Non-urgent maintenanceWithin 5 business days
- Urgent maintenanceCall Chuck now
Business hours: Monday to Friday, 9 a.m. to 5 p.m. (closed statutory holidays).
Urgent or Emergency?
Urgent maintenance (no heat, an active water leak, no water or power, a sewage backup, a lockout): call Chuck, our maintenance lead, at 519-999-9742.
Emergencies (fire, a gas smell, or anyone's life in danger): call 911 first, then let us know.
Paying Rent
- PayProp (preferred): pay with the Bill Payment Reference ID in your PayProp welcome letter. Pay before the 7th of the month and you're entered in our monthly $100 gift card draw.
- e-Transfer: send it to payment@ireppm.ca. It's deposited automatically, so no security question is needed and you don't need to email us to confirm.
- Receipts: view and download them any time in your Tenant Portal.
payment@ireppm.ca only receives e-Transfers. Messages sent there aren't read. For anything else, email administration@ireppm.ca.
For Landlords: Repair Approvals
For any repair over $250, we'll send you the details and quote to approve. Please reply within 48 hours so the repair isn't delayed. If we don't hear back in 48 hours, we may go ahead with repairs needed to keep the unit safe, livable and compliant with the Residential Tenancies Act.
Help Us Respond Faster
Email administration@ireppm.ca for questions, maintenance, complaints or anything else, and include:
- Your property address and unit
- A short description of the request
- Photos, if it's a maintenance issue
You can also log maintenance requests, see statements and receipts, and upload documents any time in your Tenant Portal or Landlord Portal.
For your security, please don't email banking or ID documents unless we've asked you to. Upload them through your portal instead.
IRep Property Management · administration@ireppm.ca · 519-590-7200