Helpful Information for Tenants and Landlords

Renting in Ontario is governed by the Residential Tenancies Act and handled by the Landlord and Tenant Board (LTB). These links go to the official sources. If you're not sure what applies to you, ask us, or get independent legal advice.

For Tenants

Your Rights and Responsibilities

• Renting in Ontario: your rights (Government of Ontario)
• Guide to Ontario's standard lease
• Landlord and Tenant Board: brochures, how hearings work, and LTB forms
• Rent increase guideline: how much rent can go up each year

Paying Rent

PayProp is our preferred way to pay. Watch for your PayProp welcome letter. It comes from PayProp, not from us, and has your unique Bill Payment Reference ID. Pay through your online or mobile banking as a bill payment, using that reference ID as the account number (the letter shows which payee to add). You can also pay at your bank branch or sign up for pre-authorized debit. Your payments are matched to your lease automatically, and you get a receipt every time. Learn about PayProp.

If you can't use PayProp, ask us and we'll set you up for e-Transfer instead. Put your unit address in the message so we can match it.

Tenant Insurance

Our leases require tenant insurance. It protects your belongings and covers you if you accidentally damage the home or someone is hurt there; the landlord's insurance doesn't cover you. Upload proof in your account within a week of moving in.

Repairs and Emergencies

• Report repairs from your account, with photos. We'll arrange the work and tell you when someone is coming. We give 24 hours' written notice before entering, except in an emergency.
• Emergencies (flooding, no heat in winter, a gas smell, fire, a break-in): call Chuck right away at 519-999-9742. If anyone is in danger, call 911 first.

Moving Out

• To end your tenancy you must give at least 60 days' written notice (form N9), ending on the last day of a rental period. You can start it from your account.
• Need to leave sooner? Ask in your account for an agreement to end the tenancy early (form N11). The landlord has to agree.
• When a fixed-term lease ends and you don't give notice, your tenancy continues month to month on the same terms.

For Landlords

• Renting in Ontario: rights and responsibilities
• Rent increase guideline (units first occupied after November 15, 2018 are exempt)
• Landlord and Tenant Board and notices and applications
• CRA guide T4036: Rental Income (your year-end summary in the owner portal is laid out to match form T776)

Questions, Concerns and Complaints

1. Start with us: email administration@ireppm.ca or call 519-590-7200. Tell us what happened and what you'd like done. We aim to reply within two business days.
2. If it isn't resolved, ask for it to go to the owners of IRep Property Management, who will review it personally.
3. For disputes about your tenancy (repairs, rent, ending a tenancy), you can apply to the Landlord and Tenant Board.
4. For property standards (heat, pests, unsafe conditions), you can also contact the City of Windsor through 311.

This page is general information, not legal advice.